E-Government in Malaysia: Its implementation so far and citizen's adoption strategies.



E-government also known as e-gov, digital government, online government or transformational government is a diffused neologism used to refer to the use of information and communication technology to provide and improve gonerment service, transaction and interaction with citizens, businesses, and other arms of government.

http://www.gov.my/ was launched in 1990’s in Malaysia. The website provides information ranging from payment to complaint applications, search and services. Beside that, users can download 3300 government forms for free. The service provided through the website is the government proactive way to help enhance the public service delivery system. This website also provided loan and quit rent payment, application to update mailing address with the Employee Provident Fund.

E-service is one of the pilot applications the Government has embarked upon to demonstrate how information and communication technology can be exploit for the benefit of the public deliveries via the fastest and most convenient ways, the internet, kiosk and mobile hand phone. Through e-service we can checking and pay JPJ summons through online. Besides we also can pay the electric bill and telephone bill through online to TNB and TM. http://www.gov.my/ makes our life more easy and convenient, we don’t have to go to the government department take number, queue up and pay all the bills. Sometimes traffic jam on the road waste our times only.

E-procurement is the government to business Electronic Government System. Traditionally, interested suppliers would write in and submit their quotation. Suppliers would make several trips to the office, checking on their status filling out countless forms. It allow Government Ministries to make an electronic approval process, create, submit and receive purchase order, delivery orders and remit payment to suppliers.

E-syariah allows clients to sort out their claims with the help if mediators without even having to step foot into hallowed halls. It allows teleconferencing and mediation via internet to update the level of service. It makes things easier for public and lesser work for the count. Besides less time spent at the counter and standardized documentation bodes well for better reference.

Nowadays many people also using online pay all the bill because can save many times and money. Besides that through online they also can search many information for reference.

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